Corner to Corner Coating
Corner to Corner Coating is owned and operated by Rick Denkema, hailing from Grand Rapids, Michigan. With over 30 years of experience in the epoxy coating industry, Rick’s commitment to quality is evident in his exceptional attention to detail.
Understanding the importance of getting the job done right the first time, Rick has built his business on the foundation of ensuring customer satisfaction. He maintains a high standard for his crew, employing only the top professionals in the industry. This rigorous selection process allows him to trust his team implicitly, ensuring they uphold the same level of detail and quality he values.
Outside of his professional life, Rick is an avid outdoorsman with a passion for camping and flying model airplanes. A pilot himself, Rick enjoys the freedom and perspective that flying offers. He also finds solace in his man cave, where he likes to unwind and engage in various tinkering projects.
Core Values
- When it comes to ensuring the highest level of customer satisfaction, four key principles stand out, particularly in service-oriented businesses like epoxy coating:
1. **Communication with Customers**: Effective communication forms the backbone of customer service. It’s not just about conveying information; it’s about understanding needs, setting clear expectations, and building trust. Proactive communication, such as updating customers on project progress or addressing any concerns promptly, ensures transparency and fosters a positive relationship.
2. **Attention to Detail**: The difference between a good job and an exceptional one often lies in the details. Paying close attention to every aspect of a project, from the initial assessment to the final touches, ensures that the end result not only meets but exceeds customer expectations. In the epoxy coating industry, where aesthetics and durability are paramount, meticulous attention to detail is critical.
3. **Process to Do It Right the First Time**: Implementing a thorough and methodical process is essential to achieve quality outcomes consistently. This involves careful planning, using high-quality materials, and employing skilled technicians. A well-defined process minimizes the chances of mistakes and rework, saving time and resources while ensuring customer satisfaction from the outset.
4. **Making Sure to Follow Up and Keep the Customer Informed**: Follow-up is an integral part of customer service that reinforces the commitment to satisfaction even after the job is done. It provides an opportunity to address any residual issues, gather feedback, and demonstrate that the business values its customers beyond the transaction. Keeping customers informed throughout the process and checking in after completion help build a loyal customer base and encourage positive word-of-mouth.
Adhering to these principles not only enhances the customer experience but also lays the foundation for a reputable and successful business.
Our Specialist Services
Corner to Corner Coating stands tall above its competition, always ready to answer any questions you might have. Committed to excellence, Corner to Corner exclusively uses the highest quality chemicals available in the market, ensuring no corners are cut to save money.
The possibilities with epoxy coating are vast and ever-expanding, with the sky truly being the limit. At Corner to Corner Coating, the customer always comes first. Trust is not just given; it is earned through consistent delivery of quality, transparency, and unparalleled service.